Refund and Returns Policy

All products (new or used) purchased through www.stageplaygaming.com are eligible for 30 return and warranty policy. If you receive an item that is defective, or not satisficed with, you may return it for an exchange (if applicable) or a refund.

If you would like to return or exchange an item, please contact us at info@stageplaygaming.com.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will issue a refund for the value of the item only (initial shipping cost will not be refunded) . If the item was shipped with free shipping promotion, a restocking fee up to 20% will be deducted from the refund amount (unless the item was delivered defective).

Packages returned to our warehouse due to “wrong address” submitted by customers will be charged a restocking fee up to 20%.

You will be responsible for paying for your own shipping costs for returning your item (unless the item is defective). Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@stageplaygaming.com.

Contact us at info@stageplaygaming.com for questions related to refunds and returns.